Peopleclick Resources. Including information on Peopleclick customer service and support, Peopleclick training schedules for AAPlanner, Paystat, CAAMS, PRI, VMS and RMS, thought leadership, webcasts and webinars, articles and white papers, and other Peopleclick knowledge.

Peopleclick Support

We know that an unanswered question impacts productivity. A system error impacts productivity. Anything that interrupts your day-to-day workflow. So, we go to great lengths to make sure our support professionals are just as dedicated to keeping your business moving as you are.

Around-the-clock technical assistance is handled by knowledgeable, experienced product professionals via phone and email from our locations in Dallas, Texas, Raleigh, NC and London, UK. Additionally, the Customer Support Hub provides 24/7 access via the Internet. The Customer Hub is a convenient way to access a library of support materials, track your questions as well as report issues, download documentation and request training.

Peopleclick's Support Methodology: A Proven Process

Two critical responsibilities of the Service Support team are total incident management and client closure confirmation. Our team retains ownership of all incidents throughout the process to ensure proper and timely follow-up, escalation and resolution.
Monitoring client satisfaction is a key element to ensure an effective process. At Peopleclick, we use incident specific surveys to periodically measure how well issues were handled, and to gain feedback for improvement.

The Peopleclick Service Support staff is not only focused on providing quick, accurate support solutions—the team is devoted to presenting our clients with a positive support experience!